Skip to Content
AVAILABLE NOW: Warhammer 40K: Armageddon!
AVAILABLE NOW: Warhammer 40K: Armageddon!

Refund policy

Updated 5/19/25

RETURN POLICY

  • You may return return new and unopened items within 30 days of delivery for a refund*. You must contact us at support@boardtopiagames.com to obtain approval for any returns.
  • Boardtopia does not cover shipping costs on returns. However, we will provide a shipping label if the return is the result of our error (e.g. we sent an incorrect item).
  • *All returns are subject to a 15% restocking fee. The restocking fee is waived if the refund is accepted in store credit.
  • If a shipment is returned due to incorrect/incomplete address or any other reason that is not the result of our error, we will send an invoice for our actual cost of reshipping or provide a refund subject to the restocking fee and a deduction for actual shipping costs previously incurred (regardless of the shipping fee actually charged at time of the order).
  • It is highly recommended that you insure your shipment, refunds will not be given for any items not received by Boardtopia. Additional fee will be deducted from refund for any returns that are received damaged.
  • Items marked as Final Sale or Clearance can't be returned.
  • Trading card games also can't be returned in order to maintain inventory integrity.
  • If you receive any new and unopened items with missing or defective components, you must contact the manufacturer for any replacement parts. Please contact us at support@boardtopiagames.com with the specifics and we will provide further guidance.

CANCELLATION POLICY

  • Generally, orders may be cancelled within 15 days from order date if it has not shipped. Please send cancellation requests to support@boardtopiagames.com. Orders cancelled after 15 days will be refunded as store credit.
  • Please note that as orders are generally processed within 2-3 business days, we can't guarantee cancellation of an order as it may already be processed and shipped.
  • Pre-Orders may be cancelled within 15 days of order date for a full refund to the original payment method. Cancellations after 15 days will be refunded as store credit.
  • Once an order has been processed and shipped, please refer to our Return Policy.

DAMAGE POLICY

  • If you receive a damaged item, you must contact us at support@boardtopiagames.com within 7 days of delivery with pictures of the shipping box and damaged item(s).
  • You may choose to receive either a small amount of store credit for the damage or replacement item(s). Please DO NOT remove any shrink wrap or we will be unable to offer any replacement item(s).
  • Please retain the shipping box, packing material, and damaged item(s) until the claim is resolved.
  • Please note damage to shrink wrap is not considered damage.
  • Boardtopia is not responsible for any damage if the package is forwarded or shipped to a secondary location after arriving at the initial delivery address.