Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
Typically, orders are processes and shipped from our warehouse in Matawan, NJ within 1 business day from date of purchase. Orders are shipped using USPS or UPS, estimated transit times ranges from 2-5 business days after being shipped depending on destination.
By default, orders will not ship until all items in that order are available. We would highly recommend placing any pre-orders as a separate order from in-stock items.
Orders of $85.00 or more will receive FREE standard shipping within the continental United States to non-restrictive addresses. Orders under $85.00 will have a flat rate of $7.99 for standard shipping within the continental United States to non-restrictive addresses. Hawaii, Alaska, U.S. territories, P.O. Boxes, and APO addresses do not qualify for free or flat rate shipping. Exact shipping cost based on total weight will be shown at checkout.
Yes, orders may be picked up at our retail location at 432 RTE 34, STE 2A, Matawan, NJ 07747 during our business hours Monday - Friday, 10AM - 6PM EST. A confirmation email will be sent once your order is ready for pickup. Orders placed online will generally be available for pickup within 2 hours. Please bring a state issued photo ID along with your order confirmation.
ORDER HOLD POLICY
- If you are not ready for your order to ship, please select Hold Order as the shipping method during checkout.
- To release your hold items, please email email@example.com. Please note your orders will NOT ship until you have contacted us to release your hold orders.
- Please refer to our shipping policy for shipping cost of any released orders.
- We will hold orders for up to 6 months from the date the order is placed.
- Hold Orders may be canceled within 30 days of order date for a full refund. Cancellation of Hold Orders beyond 30 days of the order date may be canceled for store credit only and subject to a 15% storage fee.
Please visit our retail store during business hours Monday - Friday, 10AM - 6PM EST. Our staff will be happy to provide recommendations for games you may enjoy!
Returns & Cancellations
- You may return return new and unopened items within 30 days of delivery for a refund*. You must contact us at firstname.lastname@example.org to obtain approval for any returns.
- Boardtopia does not cover shipping costs on returns. However, we will provide a shipping label if the return is the result of our error (e.g. we sent an incorrect item).
- *All returns are subject to a 15% restocking fee. The restocking fee is waived if the refund is accepted in store credit.
- It is highly recommended that you insure your shipment, refunds will not be given for any items not received by Boardtopia. Additional fee will be deducted from refund for any returns that are received damaged.
- Items marked as Final Sale or Clearance can't be returned.
- Trading card games also can't be returned in order to maintain inventory integrity.
- If you receive any new and unopened items with missing or defective components, generally you must contact the publisher directly for any replacement parts. Please contact us at email@example.com if you're having trouble locating the publisher or have any issues obtaining replacement parts from the publisher. If the missing or defective components are part of an Asmodee game, please contact us at firstname.lastname@example.org for assistance.
- Generally, orders may be cancelled within 15 days from order date if it has not shipped. Please send cancellation requests to email@example.com.
- Please note that as orders are generally processed within 1 business day, we can't guarantee cancellation of an order as it may already be processed and shipped.
- Pre-Orders may be cancelled within 120 days of order date for a full refund to the original payment method. Cancellations after 120 days will be refunded as store credit.
- Once an order has been processed and shipped, please refer to our Return Policy.
- If you receive a damaged item, you must contact us at firstname.lastname@example.org within 7 days of delivery with pictures of the shipping box and damaged item(s).
- You may choose to receive either a small amount of store credit for the damage or replacement item(s). Please DO NOT remove any shrink wrap or we will be unable to offer any replacement item(s).
- Please retain the shipping box, packing material, and damaged item(s) until the claim is resolved.
- Please note damage to shrink wrap is not considered damage.
- If you receive any new and unopened items with missing or defective components, you must contact the manufacturer for any replacement parts. Please contact us at email@example.com with the specifics and we will provide further guidance.